Contact us; Languages; Protecting consumers, tradespeople and businesses in NSW Search. Renting, buying and selling property, building and renovating, retirement … There are different ways to contact us, depending on the nature of your query. By phone Call 131 882 from 9am to 4.30pm Monday to Friday. We are Australia’s competition regulator and national consumer law champion. To make contact with Department of Trade, Investment Promotion and Consumer Affairs, see below for contact information: Department of Trade and Consumer Affairs. The Office for Consumer Affairs’ guiding principle is the promotion and protection of consumer rights and welfare. For general inquiries only - please do not use this form to send us complaints or comments about companies. Locked Bag 007. Bought a faulty vehicle? If you're a consumer or trader involved in a dispute relating to goods or services, and you've been unable to resolve the matter privately, you can seek advice from, or lodge a complaint with, NSW Fair Trading. would like to make a complaint about a business. contact your insurance company, if the car is insured. Consumer Affairs Contacts. Australian Government agency for online safety and security, with information about avoiding scams and identity theft. Telephone: (08) 8999 1999 or 1800 019 319 Fax: (08) 8935 7738 SMS : 040 111 6801 Email: consumer@nt.gov.au Consumer Affairs - Darwin 1st Floor, The Met Building, 13 Scaturchio St, Casuarina NT 0810 PO Box 40946, CASUARINA NT 0811 Consumer Affairs … Other useful information: Consumer information; Complaints about a business Consumer Affairs provides a wide range of services to both consumers and traders. Refunds, returns, repairs, warranties, energy products and services, online shopping, contracts, advertising. Cars. Before lodging a formal complaint, watch our video for tips on: If you would like to lodge a complaint about a Queensland business and cannot access the online complaint form, you can download and complete the paper complaint form (PDF,120KB) and mail it to us. The International Consumer Protection and Enforcement Network (ICPEN) is an organisation composed of consumer protection authorities from over 60 countries. Contact us. Assists consumers and small businesses to reach agreements with financial firms about how to resolve their complaints. ACCC service that monitors the price of fuel products and handles complaints about anti-competitive conduct (such as price fixing). the same as what was described to you, or the same as any sample you were shown. Independent mediator that can help you resolve complaints with your energy provider. For general enquiries, feedback, complaints and compliments: 13 QGOV (13 74 68 13 74 68) For COVID-19 related enquiries: 134 COVID (13 42 68 13 42 68) /QueenslandGovernment @QldGov; Other contact options Privacy Policy and Products and services . Stay informed ending a lease or tenancy. Australian Government agency for fair trading, competition and consumer protection. 213.974.1452. There are three steps to follow when making a complaint, but the first step is always to contact the business to explain the problem and how you would like it fixed. Step 1 - Contact the seller or service provider. Contact us. Your rights. Consumer Affairs Contacts. There are different ways to contact us, depending on the nature of your query. Contact information . How to reach Consumer and Business Affairs . P (07) 3005 7000 or 1800 068 908 (outside of Brisbane) If you are deaf, or have a hearing or speech impairment, please contact us through the national relay service. Organisation that provides legal information, advice and representation for disadvantaged Queenslanders. As a consumer, you have a right to complain. If you need a translator, please contact us through the Translating and Interpreting Service on 131 450 Unsolicited consumer agreements 10 – What is an unsolicited consumer agreement? Brisbane Qld 4001. Use tab and cursor keys to move around the page (more information), Aboriginal and Torres Strait Islander peoples, Australian Competition and Consumer Commission (ACCC), SA Office of Consumer and Business Services, Consumer Affairs and Fair Trading Tasmania, Office of the Australian Information Commissioner, Queensland Civil and Administrative Tribunal (QCAT), Queensland Building and Construction Commission, Queensland Industrial Relations Commission, Australian Communications and Media Authority, Australian Securities and Investments Commission (ASIC), Australian Financial Complaints Authority, Australian Financial Security Authority (AFSA), Australian Skills Quality Authority (ASQA), How we help consumers in disputes with businesses, Make a complaint about a business or seller. Handles disputes with body corporate agencies. Housing. Hears complaints about conduct of solicitors, barristers or law practice employees. You can get help if … Contact us. Consumer Questions and Complaints. Contact us How to contact us or another organisation to understand your rights and responsibilities, report an issue, make a media enquiry or give feedback. Find out who to contact for consumer protection advice. Buying and selling new and used cars, pricing, cooling … You can get free legal information to help you work out your legal problem by: calling 1300 65 11 88 or. Contact Us. Contact details for Consumer Affairs Victoria. When buying goods and services, they should be: of a reasonable quality and free from defects. We provide information and advice to tenants, landlords and property managers about renting rights and responsibilities in a property (includes rooming houses), caravan park and residential park, such as: types of rental agreements. Consumer advocacy group that tests products and provides advice about food, finance and health. the same as what was described to you, or the same as any sample you were shown. Contact the ACCC for information about your consumer rights and obligations, and possible courses of action you might take. Office of Fair Trading (OFT) Can assist with complaints about businesses operating in Queensland Phone: 137468 and ask for Fair Trading - Consumer Division. This objective is mainly achieved by fostering a balanced relationship between consumers and traders. How satisfied are you with your experience today? Phone: 13 QGOV (13 74 68) Website: http://www.fairtrading.qld.gov.au/ (Also contains information about regional fair trading offices) Independent statutory agency that handles matters associated with information privacy and freedom of information. Rent Stabilization and Tenant Protections. Renting, buying and selling property, building and renovating, owners corporations, retirement villages. 1300 55 81 81 . Consumer (External link). Commission that decides trading hours outside the minimum allowable hours. Do not just take your car to another repairer. Products and services . The Competition and Consumer Act 2010. W www.ombudsman.qld.gov.au. Renting, buying and selling property, building and renovating, owners corporations, retirement villages. Statutory body that provides support for small businesses and family enterprises should they become involved in a dispute. Please use our complaints and compliments form. The Office of Fair Trading manages consumer complaints. Interim moratorium on evictions . Refunds, returns, repairs, warranties, energy products and services, online shopping, contracts, advertising. Use tab and cursor keys to move around the page (more information), Aboriginal and Torres Strait Islander peoples, Avoiding unfair business practices as a consumer, Advice for Aboriginal and Torres Strait Islander consumers, How we help consumers in disputes with businesses, Order resources or request a presentation, Protest rights, freedom of speech and classification. Lodge your complaint online. To report technical issues with the website please contact australianconsumerlaw@treasury.gov.au. Licence check. For general enquiries, feedback, complaints and compliments: 13 QGOV (13 74 68 13 74 68) For COVID-19 related enquiries: 134 COVID (13 42 68 13 42 68) /QueenslandGovernment @QldGov; Other contact options There are three steps to follow when making a complaint, but the first step is always to contact the business to explain the problem and how you would like it fixed. Coordinated by the ACCC, this service provides information on product safety in Australia, including banned and restricted products. Key topics Floods and tenancy COVID-19 (Coronavirus) Check our licence registers Changes to short-term accommodation Electrical safety switches Class 2 building reforms. Contact Us. Your rights and responsibilities Menu options for Consumer Affairs Victoria. Contact details for Consumer Affairs Victoria. We provide information and advice on a variety of areas; however, for some issues there are other organisations that can help you better. From within Los Angeles County, toll free 800.593.8222. visiting one of our 14 offices around the state. Online enquiry. The law protects your consumer rights when you buy goods or services. Here you will find . Other contact options. Our staff is available Monday through Friday, 7:45 am to 4:30 pm, Hawaii Standard time, except state holidays. Complaints received by OFT – 01/01/2020 to 31/12/2020 API CSV. Western Australia's consumer affairs regulator. Contact us. Help us improve the content on our website or tell us what is working really well. Buying and selling new and used cars, … Paid for something that never arrived or was not included or not up to the standard you believed you had paid for? Consumer protection agencies a government office that works with that industry. When you sell a product or service, you must comply with fair trading regulations. If talking to the business doesn’t work, you may be able to approach an industry organisation. Making complaints. Australian Government agency that hears complaints against other agencies. For general enquiries, feedback, complaints and compliments. Business Hours: Monday - Friday 8:30 a.m. to 4:30 p.m. Cashier: 9:00 a.m - 3:30 p.m. Email Address: bvitrade@gov.vg. P (07) 3005 7000 or 1800 068 908 (outside of Brisbane) If you are deaf, or have a hearing or speech impairment, please contact us through the national relay service. Handles complaints about bonds and tenant's rights and responsibilities. Housing. In relation to motor vehicles and trailers, the Office of Fair Trading’s role is to: licence … Independent service that hears complaints about air travel services from the major domestic airlines. AFCA considers complaints that previously would have been handled by the Financial Ombudsman Service, the Credit and Investments Ombudsman and the Superannuation Complaints Tribunal. If you need a translator, please contact us through the Translating and Interpreting Service on 131 450 Contact the ACCC. COVID-19 Information. Association for the real estate profession. Consumers. Housing. Renting, buying and selling property, building and renovating, owners corporations, retirement villages. Independent statutory body that hears complaints about a health service provider or a health service provided to consumers, their family or someone in their care. Consumer Affairs Victoria residential tenancies activities. [35] The Inquiry leaves recommendations in this area to the audit. Back. Contact us; Contact us. W www.ombudsman.qld.gov.au P (07) 3005 7000 or 1800 068 908 (outside of Brisbane) If you are deaf, or have a hearing or speech impairment, please contact us … ACCC service giving information on scams and how to avoid being caught out. When you buy a product or service, you have consumer rights and guarantees. For general enquiries, feedback, complaints and compliments. Information about rental bonds. Step 1 - Contact the seller or service provider. Main Telephone Number. Ask us a question or report an alleged breach of the Competition and Consumer Act 2010. Housing. Contact us; Contact us. Including public holidays and for special displays and exhibitions, such as home shows and expos. National Translating & Interpreting Service. consumer affairs division Level 16 Nicholas Tower, 63-65 Independence Square, Port of Spain, Trinidad and Tobago, W.I Phone : (868)623-2931-4 Fax : (868)627-3913 Email : consumeraffairs@gov.tt There are different ways to contact us, depending on the nature of your query. Postal address: RTBA. Consumer complaint contacts. When you sell a product or service, you must comply with fair trading regulations. The Competition and Consumer Act 2010. QLD . For ease of reading, we have divided it into the following categories: Partnership of more than 35 consumer protection agencies around the world where you can report international scams. Our experienced client information officers will listen to your problem and may be able to give you some general legal information to help you. Skip to content Skip to main navigation Skip to footer. then you can contact your state or territory’s consumer protection agency: or the Australian Competition and Consumer Commission. The Consumer Affairs Division of the Department of Industry, Science and Tourism is auditing Australian consumer protection laws as part of a commitment by the Ministerial Council on Consumer Affairs to seek consistent legislation wherever useful and practicable. Queensland. Organisation that regulates and monitors safety issues in the electrical industry. Organisation that provides free and independent alternative dispute resolution service for customers and Queensland’s toll road operators. Australian Competition and Consumer … International: +61 8 8204 8532 By post Consumer & Business ServicesGPO Box 1719 Adelaide SA 5001 Feedback and complaints To provide feedback or make a complaint about a business, tradesperson, scammer or CBS. This list is not exhaustive. Email: Contact us through the online enquiries form. … Australian Government service that lets you register to avoid getting unsolicited phone calls from telemarketers. For general enquiries, feedback, complaints and compliments: 13 QGOV (13 74 68 13 74 68) For COVID-19 related enquiries: 134 COVID (13 42 68 13 42 68) /QueenslandGovernment @QldGov; Other contact options Your rights and responsibilities Menu options for Consumer Affairs Victoria. Housing. Step 2 - Contact … This could be: Australian Small Business and Family Enterprise Ombudsman. COVID-19 (coronavirus) - Advice for consumers, tenants (residential and commercial), property owners/agents, associations and trades . Products and services . The RTA does not contact customers to ask for payments to be made or to disclose your banking or financial details. Renting, buying and selling property, building and renovating, owners corporations, retirement villages. If you have not heard from us by this time, we recommend you call us on 13 QGOV (13 74 68) or email us at Brisbane.OFT@justice.qld.gov.au to confirm we have received it. Independent mediator for resolving complaints about phone and internet services, including disputes about billing and property access. make a consumer and trader dispute claim in the Queensland Civil and Administrative Tribunal (QCAT). Data and Resources. Consumer (External link). When buying goods and services, they should be: of a reasonable quality and free from defects. Your rights. Consumer (External link). 2. Contact us. ICPEN's website provides useful information on how you can resolve cross-border disputes. Make a consumer complaint. Regulating The Manufacture, Importation and Supply of New Road Vehicles Products and services . The remedy you're entitled to will depend on whether the issue is major or minor. The latest information on consumer rights, travel and event cancellations in relation to COVID-19. It also provides up-to-date information about recalled products across Australia. Our staff is available Monday through Friday, 7:45 am to 4:30 pm, Hawaii Standard time, except state holidays. They'll act as an informal negotiator, at no charge.You can lodge both general complaints and specific complaints online. Buying and selling new and used cars, pricing, cooling … Industry body that handles complaints about direct marketing, such as telemarketing, door-to-door sales and unsolicited mail. Back. South Australian consumer affairs regulator. consumer goods and credit, non-financial services, residential tenancy; prices, competition, unfair market practices, product safety, franchises or advertising; a business that is not a registered company (ie it does not have an ACN), for example, about unpaid debts; please contact the consumer affairs office in your state or territory: consumer goods and credit, non-financial services, residential tenancy; prices, competition, unfair market practices, product safety, franchises or advertising; a business that is not a registered company (ie it does not have an ACN), for example, about unpaid debts; please contact the consumer affairs office in your state or territory: The national workplace relations regulator, dealing with pay, leave, employment conditions, awards and workplace laws. FILE A COMPLAINT After attempting to resolve an issue with a professional or business, you may wish to file a complaint with the DCCA. New South Wales consumer affairs regulator.
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