How an Agency responds to an Ombudsman Investigation, What to expect if you make a complaint to us, A checklist for making a public interest disclosure, Complaints management system (CMS) and internal review policy, Managing unreasonable complainant conduct. W www.ombudsman.qld.gov.au. If you are unsure about how it applies to your situation you can call our Infoline on 13 13 94 or speak with a union, industry association or workplace relations professional. Find out how to send your feedback, complaints and other suggestions to us. If you need a translator, please contact us through the Translating and Interpreting Service on 131 450 Important information about Human Rights complaints If you wish to make a Human Rights complaint and have it handled under the Human Rights Act 2019, you should make a complaint directly to the Queensland Human Rights Commission. The Fair Work Ombudsman is committed to providing advice that you can rely on. What marketing strategies does Fairtrading use? www.ombudsman.qld.gov.au Call: (07) 3005 7000 Toll free: 1800 068 908 Speak & Listen: 1300 555 727 Interpreter: 131 450 Phone lines are open Monday to Friday 8am until 8pm and Saturday 9am until 1pm. The ACCC. How to make a complaint. The Office investigates complaints about state government agencies, local councils, (including state schools and TAFE), and public universities. Buy Smart 2021 is now open! The Australian Financial Complaints Authority is a free and independent ombudsman service that resolves complaints by consumers and small businesses about financial firms. 03 numbers, introduced by Ofcom, are an alternative to chargeable 08 numbers such as 0845. Our complaints assessment and investigation service is free and independent. Different ways to make a complaint to us, what you need to have to make a complaint and how to get help if you need it. Australian Communications and Media Authority. Web: www.ombudsman.qld.gov.au Call: (07) 3005 7000 Toll free: 1800 068 908 Speak & Listen: 1300 555 727 Interpreter: 131 450 Need to speak to us or want to pop something in the post? P (07) 3005 7000 or 1800 068 908 (outside of Brisbane) If you are deaf, or have a hearing or speech impairment, please contact us through the national relay service. www.ombudsman.qld.gov.au. Consumer and trader disputes involve disputes against another person, trader or company arising out of a contract for the supply of goods and services, valued up to and including $25,000 (excluding interest). www.ombudsman.qld.gov.au Call: (07) 3005 7000 Toll free: 1800 068 908 Speak & Listen: 1300 555 727 Interpreter: 131 450 Advice for Aboriginal and Torres Strait Islander consumers. Contact Ombudsman Services. Promotes competition and fair trade in the marketplace to benefit consumers, businesses and the community. If you are unsure about how it applies to your situation you can call our Infoline on 13 13 94 or speak with a union, industry association or workplace relations professional. Hello, we're Ombudsman Services. Avoiding unfair business practices as a consumer. Fair Work Ombudsman: The national workplace relations regulator, dealing with pay, leave, employment conditions, awards and workplace laws. Read more Trades & businesses We're working hard to ensure all cases are fully investigated and we'd like to thank you for your patience as we continue to adjust to these challenging times. This includes forms for consumers, businesses, licensed industries, non-profits and more. Covers housing, shopping, motor cars, licensing, registration and fair trading. If you are unsure about how it applies to your situation you can call our Infoline on 13 13 94 or speak with a union, industry association or workplace relations professional. The information contained on this website is general in nature. This page includes information on: your consumer rights. The Fair Work Ombudsman and Registered Organisations Commission Entity acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, waters and community. The information contained on this website is general in nature. A trader is generally a person who in trade or commerce has a business that supplies goods or provides services. The information contained on this website is general in nature. The Fair Work Ombudsman is committed to providing advice that you can rely on. Learn about Fairtrade products like coffee, chocolate, tea and where to buy them in Australia. Sales, Parts or Repairs. Residential Tenancies Authority. You can make your complaint by mail or you can call 13 32 20 (8.30am to 5pm, Mon - Fri) to discuss how to make a complaint. The information contained on this website is general in nature. Full-time and part-time employees have ongoing employment (or a fixed-term contract) and can expect to work The Fair Work Ombudsman is committed to providing advice that you can rely on. The Fair Work Ombudsman is committed to providing advice that you can rely on. Tips to become a smarter shopper. If you need a translator, please contact us through the Translating and Interpreting Service on 131 450 If the information notes that we cannot help you, use the link provided to get to the right place for your complaint. We are always looking for ways to improve our service. The Fair Work Ombudsman is committed to providing advice that you can rely on. W www.ombudsman.qld.gov.au. What are an agency’s public interest disclosure obligations? The information contained on this website is general in nature. disputes with your network service provider (internet or phone). Fair trading laws ensure that trading is fair for your business and your customers. Phone lines are open Monday to Friday 8am until 8pm and Saturday 9am until 1pm. An ombudsman is an independent person who investigates and resolves complaints between parties. Fairtrade gives you the power to transform trade and lives. We are closed on Sunday and Bank Holidays. We post information on your workplace rights and obligations. Need to speak to us or want to pop something in the post? Vehicle complaint form (PDF, 236.24 KB) for complaints about: Motor Vehicles, Motor Cycles, Boats, Caravans/Trailers. What are an agency’s public interest disclosure obligations? The Fair Work Ombudsman and Registered Organisations Commission Entity acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, waters and community. Our service is free, impartial and simple to use. Tips to become a smarter shopper. We are closed on Sunday and Bank Holidays. Deals with complaints about Queensland government departments, statutory authorities and local governments. Examples of persons who QCAT has previously decided do notmeet the definition of traders are: 1. solicitors (see Morales v Murray Lyons Solicitors (a firm) [2010] QCATA 87) 2. podiatrists (see McDonald ⦠Queensland Industrial Relations Commission Workplace Health and Safety Queensland: Regulator of workplace health and safety, as well as the safety of amusement rides, and industrial and construction equipment. www.relayservice.gov.au. Get traffic statistics, SEO keyword opportunities, audience insights, and competitive analytics for Fairtrading. Fair Work Ombudsman offers Federal Government Offices services in Rockhampton, QLD area. www.relayservice.gov.au, If you need a translator, please contact us through the Translating and Interpreting Service on 131 450, https://www.ombudsman.qld.gov.au/how-to-complain/make-a-complaint/out-of-jurisdiction-categories/real-estate-rental-property-or-body-corporate/you-have-a-real-estate-rental-property-or-body-corporate-complaint, Real estate, rental property or body corporate, What to expect if you make a complaint to us, Council liability for injury or damage to property, Police misconduct, operational and administrative actions, A checklist for making a public interest disclosure, Complaints management system (CMS) and internal review policy, How an Agency responds to an Ombudsman Investigation, Managing unreasonable complainant conduct. Advice for consumers with disability. If you make a complaint to us, we will deal with it under the Ombudsman Act 2001. Complain about the Office of Fair Trading. Regulates the stateâs residential construction industry, licenses builders and trade contractors, and provides consumers with support, advice and protection in the form of a statutory insurance scheme. Some Fair Trading services are now online. Office of Fair Trading. Australian federal and state laws protect you, your business and your customers from unfair trading practices. We resolve disputes between consumers and companies that are signed up to our scheme. For more information, contact TIO on 1800 062 058 or visit the website. The information contained on this website is general in nature. About us Goods include food, clothes, appliances and furniture. The Act promotes fair trading between competitors while also ensuring that consumers are treated fairly. The Fair Work Ombudsman is committed to providing advice that you can rely on. 03 numbers, introduced by Ofcom, are an alternative to chargeable 08 numbers such as 0845. 2.2 The Fair Work System 13 2.2.1 The safety net and other protections 14 2.2.2 Fair Work Ombudsman 16 2.2.3 Fair Work Commission 17 2.3 Superannuation Guarantee 17 2.3.1 Australian Taxation Office 18 2.4 Insolvency 19 3 Defining wage theft 21 3.1 Forms of wage theft 22 3.2 Other concerning practices 23 Buy Smart launch 2021. cancelling your membership. www.qbcc.qld.gov.au. www.relayservice.gov.au, If you need a translator, please contact us through the Translating and Interpreting Service on 131 450. Contact the ACCC for information about your consumer rights and obligations, and possible courses of action you might take. Information for consumers, businesses, residential tenants, landlords and clubs and not-for-profits. P (07) 3005 7000 or 1800 068 908 (outside of Brisbane), If you are deaf, or have a hearing or speech impairment, please contact us through the national relay service. www.ombudsman.qld.gov.au Call: (07) 3005 7000 Toll free: 1800 068 908 Speak & Listen: 1300 555 727 Interpreter: 131 450 TIO is an independent industry-based ombudsman for the telecommunications sector. Review of the Public Interest Disclosure Act, Public Interest Disclosure Management Program 2020, Public Interest Disclosure Procedure 2020, Prevention and management of fraud and corruption, Managing unreasonable complainant behaviour, Media release - Management of child safety complaints – second report, Media release - Ombudsman releases Annual Report 2018-19, Media release - The Forensic Disability Service report, Media release - The Sunshine Coast Regional Council regulatory enforcement report, Media release - The Brisbane Youth Detention Centre report, Media release - Ombudsman releases Annual Report 2017-18, Media release - The Indigenous birth registration report, Media Release - Cairns Regional Council councillor conflicts of interest report, Media release - Ombudsman releases 2016-17 Annual Report, Media Release - The Patient Travel Subsidy Scheme report, Media Release - The Redland City Council Defamation Report, Media release - Toowoomba auction notices report, Media release - Ombudsman releases 2015-16 Annual Report, Media release - Overcrowding at Brisbane Women's Correctional Centre, Media release - Management of Child Safety Complaints, Media release - Ombudsman releases Annual Report 2019-20, Closed circuit television security system, Commissioner for Body Corporate and Community Management, Private tenancy issue (including rental bonds). By law, service providers are required to be TIO members. We can investigate complaints about Queensland state government departments or agencies (including state schools and TAFE), local councils or public universities. W www.ombudsman.qld.gov.au. An ombudsman is fair and impartial when considering complaints. Get involved for your chance to win a share of over $15,000. Please select one of the following topics most relevant to your complaint. If you need a translator, please contact us through the Translating and Interpreting Service on 131 450. www.fairtrading.qld.gov.au www.rta.qld.gov.au. The Queensland Ombudsman is an independent body that aims to improve public administration in Queensland. Access our online forms. NSW Fair Trading and other service providers can help you with the kinds of concerns that could impact you after a natural disaster. Consumer advice, rights and responsibilities. The information contained on this website is general in nature. Body corporate of a multi-unit dwelling (example, a block of units), Statewide Tenants Advice and Referral Service, P (07) 3005 7000 or 1800 068 908 (outside of Brisbane), If you are deaf, or have a hearing or speech impairment, please contact us through the national relay service. Find a full list of Liquor, Gaming and Fair Trading forms. 1,024 talking about this. The Fair Work Ombudsman is committed to providing advice that you can rely on. Financial.OFT@justice.qld.gov.au Postal address Marketplace and Financial Investigations Unit Office of Fair Trading GPO Box 3111 BRISBANE QLD ⦠The fitness industry in NSW is subject to laws related to consumer protection and fair trading. Advice for consumers with disability. However, a trader is not a person who supplies goods or provides services if that personâs work is not ordinarily regarded as being within trade or commerce. These laws, together with industry codes of practice, help your business operate fairly and competitively, and make sure your customers are properly informed and protected. If you are unsure about how it applies to your situation you can call our Infoline on 13 13 94 or speak with a union, industry association or workplace relations professional. To get more details you can call us on 13 1394. P (07) 3005 7000 or 1800 068 908 (outside of Brisbane) If you are deaf, or have a hearing or speech impairment, please contact us through the national relay service. www.relayservice.gov.au. what to do if you have a problem. Review of the Public Interest Disclosure Act, Public Interest Disclosure Management Program 2020, Public Interest Disclosure Procedure 2020, Prevention and management of fraud and corruption, Managing unreasonable complainant behaviour, Media release - Management of child safety complaints – second report, Media release - Ombudsman releases Annual Report 2018-19, Media release - The Forensic Disability Service report, Media release - The Sunshine Coast Regional Council regulatory enforcement report, Media release - The Brisbane Youth Detention Centre report, Media release - Ombudsman releases Annual Report 2017-18, Media release - The Indigenous birth registration report, Media Release - Cairns Regional Council councillor conflicts of interest report, Media release - Ombudsman releases 2016-17 Annual Report, Media Release - The Patient Travel Subsidy Scheme report, Media Release - The Redland City Council Defamation Report, Media release - Toowoomba auction notices report, Media release - Ombudsman releases 2015-16 Annual Report, Media release - Overcrowding at Brisbane Women's Correctional Centre, Media release - Management of Child Safety Complaints, Media release - Ombudsman releases Annual Report 2019-20, Closed circuit television security system. We pay our respect to them ⦠Please enter the name of the Queensland state government, agency, local council or public university you have a complaint about in the field above. If you are unsure about how it applies to your situation you can call our Infoline on 13 13 94 or speak with a union, industry association or workplace relations professional. Fairtrade gives you the power to transform trade and lives. We pay our respect to them ⦠Make a complaint online. The information contained on this website is general in nature. If you are unsure about how it applies to your situation you can call our Infoline on 13 13 94 or speak with a union, industry association or workplace relations professional. The Fair Work Ombudsman is committed to providing advice that you can rely on. If you are unsure about how it applies to your situation you can call our Infoline on 13 13 94 or speak with a union, industry association or workplace relations professional. If you are unsure about how it applies to your situation you can call our Infoline on 13 13 94 or speak with a union, industry association or ⦠These regulations cover issues like membership contracts and consumer rights, business practices, facilities and equipment standards. P (07) 3005 7000 or 1800 068 908 (outside of Brisbane) If you are deaf, or have a hearing or speech impairment, please contact us through the national relay service. Contact Ombudsman Services. Queensland Ombudsman. Learn about Fairtrade products like coffee, chocolate, tea and where to buy them in Australia. Avoiding unfair business practices as a consumer. The Competition and Consumer Act 2010 (the Act) is a national law that regulates fair trading in Australia and governs how all businesses in Australia must deal with their customers, competitors and suppliers. You can continue using the form below to make a complaint directly to us. Consumer advice, rights and responsibilities. The impact of COVID-19 means some customers may experience delays in our service and weâd like to apologise if you're affected. Office of Fair Trading. We cannot help you with your complaint but there is another organisation that may be able to help you. www.relayservice.gov.au. Consumer rights, complaints and scams. Advice for Aboriginal and Torres Strait Islander consumers.
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